![]() You get no value out of it and if you want to hear horror stories of in trip experiences, simply ask Frontier employees about all the bad situations Apple places customers. At no time do they actually control the quality of your travel experience… unless they are taking your money. Apple is one of l, if not THE worst travel vendor I’ve ever experienced. Being in the business for over 30 years I’ve seen good and bad players. So I file the claim and attach all required documentation. When we got home, I was told that Apple doesn’t really reimburse for mistakes, I would need to file a travel claim with our travel protection. We had to basically tell the hotel to figure it out with Apple and started our vacations stressed and frustrated. So basically, Apple messed up everything. So Apple messed up the air, the hotel… oh and they double booked our private transport from the airport to the hotel on arrival and didn’t book one for our return. Another 2 hour wait while the hotel tried to figure out how to check in the 6th person who wasn’t on the reservation. We get down to Cancun and check in… or try to. I do buy the ticket and basically double pay. Apple finally told me to just buy a ticket for the 6th person and they’ll pay me back. I’m in the travel industry and at no point didn’t anyone take control of this matter on our behalf while representing Apple to fix it. We show up to the airport and Frontier airlines (another odyssey in travel… not in a good way) can do nothing about the fact that only 5 are listed on the reservation. ![]() ![]() I spend 6 hours (no kidding) on hold and I am assured 100% the issue is fixed. The day prior to travel I call in again and ask to speak to someone higher up… a decision maker. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |